Mac with Word - don`t work ;(

Hello, I have a Mac and Microsoft Word installed on it. I can install Zetero and Word will display it as a name at the top of the Word list. If I click on it, there are new buttons in the menu bar that are used. Now my problem. If I mark something in the text and would like a quote to appear, an error message appears and after the text there is only a series of numbers with many 0's. What's wrong with that? I have reinstalled everything and it doesn't work.
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