Cannot update zotero, fields do not work

ckeroack22

Recently, fields no longer work on zotero for me- they will add into the document but when you click on them with the edit tool in word you get "you must insert a reference to edit" and it will not build a bibliography - it seems to only be inserting numbers that arent connected to anything. Additionally, fields in old documents no longer work either, so I have lost all my referencing in previous versions of things. Bookmarks will work, but are a bit harder to wrangle- I have no idea why this started happening. I also have attempted to update zotero to no avail:

getting the following errors:

[JavaScript Error: "TypeError: recentWindow.openUILinkIn is not a function" {file: "chrome://global/content/contentAreaUtils.js" line: 1278}]
openURL@chrome://global/content/contentAreaUtils.js:1278:7
openUpdateURL@chrome://mozapps/content/update/updates.js:86:5
onclick@chrome://mozapps/content/update/updates.xul:1:1

[JavaScript Error: "TypeError: recentWindow.openUILinkIn is not a function" {file: "chrome://global/content/contentAreaUtils.js" line: 1278}]
openURL@chrome://global/content/contentAreaUtils.js:1278:7
openUpdateURL@chrome://mozapps/content/update/updates.js:86:5
onclick@chrome://mozapps/content/update/updates.xul:1:1

[JavaScript Error: "www.zotero.org:443 uses an invalid security certificate.

The certificate is not trusted because the issuer certificate has expired.

Error code: SEC_ERROR_EXPIRED_ISSUER_CERTIFICATE
"]
[JavaScript Error: "You must place the cursor in a Zotero citation to edit it."]
[JavaScript Error: "www.zotero.org:443 uses an invalid security certificate.

The certificate is not trusted because the issuer certificate has expired.

Error code: SEC_ERROR_EXPIRED_ISSUER_CERTIFICATE
"]
1639507846665 addons.update-checker WARN HTTP Request failed for an unknown reason
[JavaScript Error: "www.zotero.org:443 uses an invalid security certificate.

The certificate is not trusted because the issuer certificate has expired.

Error code: SEC_ERROR_EXPIRED_ISSUER_CERTIFICATE
"]
1639507846668 addons.update-checker WARN HTTP Request failed for an unknown reason
[JavaScript Error: "www.zotero.org:443 uses an invalid security certificate.

The certificate is not trusted because the issuer certificate has expired.

Error code: SEC_ERROR_EXPIRED_ISSUER_CERTIFICATE
"]
[JavaScript Error: "You must place the cursor in a Zotero citation to edit it."]
[JavaScript Error: "You must place the cursor in a Zotero citation to edit it."]
[JavaScript Error: "NS_ERROR_FAILURE: The operation couldn't be completed. (OSStatus error -1728.) @[getText:field.m:561]" {file: "file:///Applications/Zotero.app/Contents/Resources/extensions/zoteroMacWordIntegration@zotero.org/components/zoteroMacWordIntegration.js" line: 211}]
[JavaScript Error: "The operation couldn't be completed. (OSStatus error -1728.) @[getText:field.m:561]" {file: "file:///Applications/Zotero.app/Contents/Resources/extensions/zoteroMacWordIntegration@zotero.org/components/zoteroMacWordIntegration.js" line: 211}]
[JavaScript Error: "not well-formed" {file: "https://www.cell.com/ssoSessionCheck?callback=jQuery19107647592523853285_1639511859814&_=1639511859815" line: 1 column: 1 source: "{"RefreshSession" : false}"}]
[JavaScript Error: "not well-formed" {file: "https://www.cell.com/ssoSessionCheck?callback=jQuery19107647592523853285_1639511859814&_=1639511859815" line: 1 column: 1 source: "{"RefreshSession" : false}"}]
[JavaScript Error: "not well-formed" {file: "https://www.cell.com/ssoSessionCheck?callback=jQuery19107647592523853285_1639511859814&_=1639511859815" line: 1 column: 1 source: "{"RefreshSession" : false}"}]
[JavaScript Error: "not well-formed" {file: "https://www.cell.com/ssoSessionCheck?callback=jQuery19107647592523853285_1639511859814&_=1639511859815" line: 1 column: 1 source: "{"RefreshSession" : false}"}]
[JavaScript Error: "not well-formed" {file: "https://www.cell.com/ssoSessionCheck?callback=jQuery19107647592523853285_1639511859814&_=1639511859815" line: 1 column: 1 source: "{"RefreshSession" : false}"}]
[JavaScript Error: "not well-formed" {file: "https://www.cell.com/ssoSessionCheck?callback=jQuery19107647592523853285_1639511859814&_=1639511859815" line: 1 column: 1 source: "{"RefreshSession" : false}"}]
[JavaScript Error: "not well-formed" {file: "https://www.cell.com/ssoSessionCheck?callback=jQuery19107647592523853285_1639511859814&_=1639511859815" line: 1 column: 1 source: "{"RefreshSession" : false}"}]
[JavaScript Error: "not well-formed" {file: "https://www.cell.com/ssoSessionCheck?callback=jQuery19107647592523853285_1639511859814&_=1639511859815" line: 1 column: 1 source: "{"RefreshSession" : false}"}]
[JavaScript Error: "not well-formed" {file: "https://www.cell.com/ssoSessionCheck?callback=jQuery19107647592523853285_1639511859814&_=1639511859815" line: 1 column: 1 source: "{"RefreshSession" : false}"}]
[JavaScript Error: "not well-formed" {file: "https://www.cell.com/ssoSessionCheck?callback=jQuery19107647592523853285_1639511859814&_=1639511859815" line: 1 column: 1 source: "{"RefreshSession" : false}"}]
[JavaScript Error: "not well-formed" {file: "https://www.cell.com/ssoSessionCheck?callback=jQuery19107647592523853285_1639511859814&_=1639511859815" line: 1 column: 1 source: "{"RefreshSession" : false}"}]
[JavaScript Error: "not well-formed" {file: "https://www.cell.com/ssoSessionCheck?callback=jQuery19107647592523853285_1639511859814&_=1639511859815" line: 1 column: 1 source: "{"RefreshSession" : false}"}]

version => 4.0.29.15, platform => MacIntel, oscpu => Intel Mac OS X 10.14, locale => en-US, appName => Zotero, appVersion => 4.0.29.15, extensions => Zotero Word for Mac Integration (3.5.14.SA.4.0.29.15, extension), Zotero LibreOffice Integration (3.5.12.SA.4.0.29.15, extension), Java Applet Plug-in (Java 8 Update 211 build 12, plugin), Shockwave Flash (32.0.0.465, plugin), Adobe Acrobat NPAPI Plug-in, Version 21.005.20058 (17.012.20098, plugin), AdobeAAMDetect (3.0.0.0, plugin), Aspera Web (3.7.4, plugin)

dstillman

You're using an ancient version of Zotero from 2016 — you're literally five years behind the current version.

Make a backup of your Zotero data directory, and then install Zotero 5 from the download page.

The certificate error that's preventing you from upgrading might go away after that, but if not, see SSL Certificate Error.

If you're still having a problem in your document after upgrading, see Troubleshooting Errors in Word Processor Documents, and start a new thread with the requested info after going through those steps.

ckeroack22

did that right after posting- figured that was the problem, but lost all my references in an update on a different software once so have avoided it like the plague :P .... all set now. Thanks!