Zotero connector can't retrieve snapshots of Sciendirect websites

zsheng

Debug ID: D418137599

I use zotero connector to save snaphots and pdf files. Recently I've found that when using zotero connector on sciencedirect websites, snapshots can't be saved, but the pdf files are saved successfully. I am sure that the network is fine and on other websites (wiley, springer, etc) the connector can save snapshots.

Do sciencedirect websites have conflict with zotero, or any settings I should change?

dstillman

Snapshots on ScienceDirect from Edge are working for me. Could be a conflict with some other browser extension, so you should try 1) restarting your browser and 2) temporarily disabling all your other extensions. You can also try in a different browser, to see if there's some sort of problem in your Edge profile.

zsheng

Thank you dstillman for your suggestions. I have tried your advice, disabed all the extensions, but failed again.

And I have tried Firefox with no addons except zotero connector to save the snapshots, but also failed. Debug ID: D1862421201

It seems that the issue is not caused by browsers. I am quite confused that snapshots can't be saved only on sciencedirect websites.

dstillman

Can you provide a Debug ID for the save from the Zotero Connector itself?

zsheng

I am not sure what is a Debug ID for the save from the Zotero Connector itself. I enabled the Debug Output Logging from the options of the Zotero Connector and submitted the outputs using both Edge and Firefox. Hope I understood correctly.

Thank you so much.

Edge: D1933251785 with other extensions
Firefox: D2049753245 only no other addons