Error report - crash when "tablet files" folder is clicked.

atahanafsar

Report ID: 1946043316

Hi,

Zotero crashes every time I try to open "tablet files" folder. It started when I tried to "get" a file from "tablet". Below is the error message I receive in a Terminal window after a crash, and also the Problem Report generated by my OS.

Thank you!


Terminal text:
2021-12-02 18:46:04.353 zotero[97075:13655345] *** WARNING: Textured window is getting an implicitly transparent titlebar. This will break when linking against newer SDKs. Use NSWindow's -titlebarAppearsTransparent=YES instead.
objc[97075]: Class ZoteroSBApplicationDelegate is implemented in both /Applications/Zotero.app/Contents/Resources/extensions/zoteroMacWordIntegration@zotero.org/resource/libZoteroWordIntegration.dylib (0x1104e19e8) and /Applications/Zotero.app/Contents/Resources/extensions/zoteroMacWordIntegration@zotero.org/resource/libZoteroWordIntegrationClient.dylib (0x1111b8a18). One of the two will be used. Which one is undefined.

OS's Problem Report:
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00007ffeea67ef78
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [97134]

dstillman

Can you upload the full crash report somewhere and link to it?

atahanafsar

Submitted the log that Zotero Desktop app generates with Debug ID: D126333018.
Let me know if you need something else.
Thanks!

atahanafsar

Though I'm not sure if the submitted log contains the crash, I think it only contains the regular log after Zotero has been restarted.

Here is the crash report that MacOS has generated:
https://www.dropbox.com/s/4rf108g7n2qpidh/Zotero crash report?dl=0