Problem: web library corrupted?
My web library appears to have disappeared. Here's the code I'm receiving:
cve/</<@https://www.zotero.org/static/web-library/zotero-web-library.1636483249.js:84:312274
cve/<@https://www.zotero.org/static/web-library/zotero-web-library.1636483249.js:84:312878
zd@https://www.zotero.org/static/web-library/zotero-web-library.1636483249.js:27:104447
e.unstable_runWithPriority@https://www.zotero.org/static/web-library/zotero-web-library.1636483249.js:18:3778
Xs@https://www.zotero.org/static/web-library/zotero-web-library.1636483249.js:27:45000
Ud@https://www.zotero.org/static/web-library/zotero-web-library.1636483249.js:27:103908
Kd/<@https://www.zotero.org/static/web-library/zotero-web-library.1636483249.js:27:103819
M@https://www.zotero.org/static/web-library/zotero-web-library.1636483249.js:18:2839
b.port1.onmessage@https://www.zotero.org/static/web-library/zotero-web-library.1636483249.js:18:1562
cve@https://www.zotero.org/static/web-library/zotero-web-library.1636483249.js:84:311554
hve
t@https://www.zotero.org/static/web-library/zotero-web-library.1636483249.js:35:48010
t@https://www.zotero.org/static/web-library/zotero-web-library.1636483249.js:35:50031
t@https://www.zotero.org/static/web-library/zotero-web-library.1636483249.js:35:45422
t@https://www.zotero.org/static/web-library/zotero-web-library.1636483249.js:35:254009
t@https://www.zotero.org/static/web-library/zotero-web-library.1636483249.js:35:45422
u@https://www.zotero.org/static/web-library/zotero-web-library.1636483249.js:35:65132
u@https://www.zotero.org/static/web-library/zotero-web-library.1636483249.js:35:66715
S@https://www.zotero.org/static/web-library/zotero-web-library.1636483249.js:35:27176
l@https://www.zotero.org/static/web-library/zotero-web-library.1636483249.js:35:22166
yve@https://www.zotero.org/static/web-library/zotero-web-library.1636483249.js:84:315648
vve@https://www.zotero.org/static/web-library/zotero-web-library.1636483249.js:84:316033
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:93.0) Gecko/20100101 Firefox/93.0
- Open browser console (on Firefox on macOS that's
- Paste the following command:
- Browser console should print a block of text, please send that to support@zotero.org with a link to this thread.
Afterwards, try running the following command:⌘
+⌥
+K
)localStorage.getItem("zotero-web-library-prefs")
localStorage.clear()
and then refresh the page. This will reset your local preferences (e.g. visible columns) and may fix the issue you're experiencing.Uncaught
Exception { name: "NS_ERROR_FAILURE", message: "", result: 2147500037, filename: "debugger eval code", lineNumber: 1, columnNumber: 0, data: null, stack: "@debugger eval code:1:14\n" }
When I run the localStorage.clear() command, it returns the same code.
Further up in the console, I see this block of code:
Exception { name: "NS_ERROR_FAILURE", message: "", result: 2147500037, filename: "https://www.zotero.org/static/web-library/zotero-web-library.1637165899.js", lineNumber: 84, columnNumber: 0, data: null, stack: "dve/</<@https://www.zotero.org/static/web-library/zotero-web-library.1637165899.js:84:313050\ndve/<@https://www.zotero.org/static/web-library/zotero-web-library.1637165899.js:84:313654\nzd@https://www.zotero.org/static/web-library/zotero-web-library.1637165899.js:27:104459\ne.unstable_runWithPriority@https://www.zotero.org/static/web-library/zotero-web-library.1637165899.js:18:3778\nXs@https://www.zotero.org/static/web-library/zotero-web-library.1637165899.js:27:45012\nUd@https://www.zotero.org/static/web-library/zotero-web-library.1637165899.js:27:103920\nKd/<@https://www.zotero.org/static/web-library/zotero-web-library.1637165899.js:27:103831\nM@https://www.zotero.org/static/web-library/zotero-web-library.1637165899.js:18:2839\nb.port1.onmessage@https://www.zotero.org/static/web-library/zotero-web-library.1637165899.js:18:1562\n" }
Can you see your library if you use another browser (e.g. Safari)?
If the problem lies with Firefox, other pages may also be affected. For example, on this page you can pick a color. Does it work for you? Is the color persisted when you reload that page?
If the above example doesn't work for you, you most likely want to delete your Firefox profile or at least try to refresh it which may be sufficient. To refresh your profile in Firefox, go to to Help -> More Troubleshooting Information, there is a "Refresh Firefox" button (warning: it will also remove your customisations and extensions).
Please let me know if any of that helped.