switching citation styles

Hi all, I have a document that was written in Chicago with endnotes, and not needs to be switched to author-date. Unfortunately updating the document preferences doesn't do this, Zotero only tells me it's run into an error and asks if I want help troubleshooting. I've followed the troubleshooting instructions, they didn't change anything.
Specifications:
- I'm working with the latest version of Word and Zotero on Windows
- The sources are all in my Zotero and on my computer
- I created the document, this isn't a document someone else sent me
- I've tried to switch to other styles, such as APA, and it doesn't work either
- New citations added are in the old style

If anyone has any suggestions I'd appreciate it.
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