Word integration issues on a M1 Mac

adomasven · October 4, 2021

This discussion was created from comments split from: Apple Silicon compatibility.

ccecil2 · October 2, 2021

Hi. I have the M1 chip, Word v16.53, Zotero 5.0.96.3 and I can open Zotero and look at my previously saved material, however when I try to add a citation I get an "integration" error? I am tearing my hair out here! Any suggestions? Thanks.

adamsmith · October 3, 2021

Which exact version of Mac OS?

ccecil2 · October 3, 2021

Big Sur 11.6. Update - I restarted the computer and now it works for the document I had been using, but only if I use "classic view" when I go to cite. Which is fine, that doesn't bother me. I do get occasional red bars, it's the citing bar but with no dropdown menus, but if I click elsewhere, it vanishes. Haven't tried a bibliography yet. However if I open a new Word doc and try to cite I'm back to the "integration error" issue.

adomasven · October 4, 2021

Restart Zotero and Word and try citing again. Does it work? If not, can you describe what steps you took after the restart and what happened at each step? Also submit a Report ID.