iOS beta - issues adding items

radhist

Thank you for the ioS beta! I'm using it on an ipad (ioS 14.7.1) with Safari or Google. In the last few days any attempt to save a reference has been failing. I'm using the route Share/ Zotero / Save to Zotero . The Share interface pops up, save to Zotero is greyed out, 'searching for items' flickers for a few seconds, and the pop up disappears again without saving anything. No problem saving the items on the Chrome add-in on Windows. It happens for example on this:

https://www.cambridge.org/core/books/social-history-of-england-15001750/B96C8826524236D3A62F5F8B47F8A63A

And this

https://www.historians.org/publications-and-directories/perspectives-on-history/may-2018/what-is-trans-history-from-activist-and-academic-roots-a-field-takes-shape
and even this
https://bitcoin.org/bitcoin.pdf.

I'm able to download pdfs from academic journals, but then if I save from there, there is no citation apparatus, just a pdf.
Seems like something has failed, but what? Thank you!

mcburton

I am also experiencing this same issue. Debug output logID is D397710653

Are we able to view the debug output somewhere?

radhist

And my debug id is D2117386725.

radhist

Is there any chance of a response to this please? It seems like a fairly simple issue - 'save to zotero' has simply stopped working from safari and other browsers.

dstillman

This is fixed in the latest iOS beta build — thanks for reporting.

radhist

Thanks so much for responding. I'm afraid it isn't fixed for me. I've installed the latest build (138) but exactly the same problem persists. It gets stuck on 'searching for items', as if it's looking for a pdf. IpadOS 14.7.1.

dstillman

On what URL?

radhist

any of these: https://www.cambridge.org/core/books/social-history-of-england-15001750/B96C8826524236D3A62F5F8B47F8A63A

And this

https://www.historians.org/publications-and-directories/perspectives-on-history/may-2018/what-is-trans-history-from-activist-and-academic-roots-a-field-takes-shape
and even this
https://bitcoin.org/bitcoin.pdf.

mcburton

I am also still having the issue. Here is the new debug id:
D1061619713

Was trying this URL:
https://guides.library.illinois.edu/c.php?g=347757&p=2344980

And this url:
http://benschmidt.org/post/2020-01-15/2020-01-15-webgpu/

Couple additional notes:
- this is only happening on my iPhone. iPad works ok.
- I uninstalled Zotero and reinstalled from TestFlight. Still having the issue.

smatter

I’m having this same issue on iPhone, with build 141 of the app.

Debug log is: D384090884

I’ve attempted on a few links:
In the Guardian iOS app: https://www.theguardian.com/artanddesign/2017/sep/27/im-part-of-the-worlds-oldest-living-culture-but-could-i-kill-a-zombie-with-a-boomerang?CMP=Share_iOSApp_Other

Same article on web (same URL but via Safari).

Assuming the debug log contains device and iOS version details, but happy to share those if needed too.

Thanks

dstillman

We're looking into the share extension crashing issue. (We can reproduce it on some devices but not others.)

mcburton

Just a heads up, I installed the latest Testflight (148) and it seems to be working. I haven't tested extensively, but it worked for
http://benschmidt.org/post/2020-01-15/2020-01-15-webgpu/

dstillman

Great — thanks for confirming.

(While testing this fix we noticed some issues with metadata quality when saving from some sites on iOS. We'll fix those soon, but they're not related to this.)

radhist

Me too! Massive improvement! That’s great news.
Outstanding issue is that if I try to save from, for example,

https://academic.oup.com/hwj/article/91/1/1/6329186

which is a free access journal article, I have to first save metadata, then download the PDF and save that, then join them manually in the app, as the metadata in the PDF isn’t recognised as it is on the chrome plugin. But, small potatoes.
Thanks!

dstillman

@radhist: That page saves fine for me on iOS with the open-access PDF. Not sure what you mean by "the metadata in the PDF isn’t recognised" — you wouldn't be saving the PDF directly and relying on metadata retrieval for this site. You just need to save the page, which automatically attaches the PDF. If that's not working for you, we'd want to see a Debug ID for a save attempt that doesn't include the PDF.

radhist

For me it doesn't attach the pdf from the page automatically. Just the page, saved as webpage, with a link and not the pdf. Debug id is D1868036431 for an attempt to save which does this.

radhist

Now working with latest build, 149! Brilliant, thanks!