"Save to Zotero" Firefox plugin does not work with one particular pubmed article

omsai

With this particular pubmed article https://pubmed.ncbi.nlm.nih.gov/34413231/ when I click on "Save to Zotero" in Firefox (version information below) I see the "Saving to [drop down with my currently active folder in Zotero standalone]" but the article is not saved and eventually the dialog times out. If I follow the link to the Science article and click on the Save to Zotero button there, it saves fine. No improvement from restarting the browser or restarting Zotero standalone, which makes me wonder if there's something wrong with the metadata of that article or how Zotero is interpreting it. I can save other articles from pubmed.

My versions-
Firefox version: 78.11.0esr (64-bit)
Zotero Connector browser plugin version: 5.0.91
Zotero standalone version: 5.0.96.3

I don't see any errors in the the Zotero Connector browser plugin configuration page under "Report Errors", but if I "Enable logging" and try click the button to save the article this is what I see in the logged output:

[unrelated output removed — D.S.]

For comparison, if I try another article, here is the output I see there:

[output removed — D.S.]

dstillman

The PubMed API isn't returning any data for that PMID, so you would need to report that to them. You can still download the .nbib file and import that into Zotero.

(Note that the debug output you posted isn't relevant. When you've already saved (or tried to save) once on a page, clicking the save button again without refreshing first simply reopens the popup without saving again. We only ever ask for Debug IDs here, not raw output, since it's hard to interpret the output if you don't know what you're looking for.)

omsai

Thank you! I've reported the issue to their help desk; case number CAS-769991-L9V2Z1. Sorry about missing that support link about debug output logging - I'll use the Debug ID for future reports.