Not syncing...can't log in to my account online

kea35
I tried to use my Chrome plug in to save an article without Zotero open. I received a notification that my account was not set to sync online. When I open Zotero preferences on the desktop app, it says that my account is set to sync (All Libraries). I tried logging in with that user name and was unable to do so. I asked for an email to reset my password but haven't received one. Any other way to reset my login info?
  • dstillman Zotero Team
    Let's back up. What's the exact message you're receiving that started all of this?

    Don't do anything else until we tell you to — it's sounds like you're trying all sorts of unrelated things that are making this much more complicated.
  • kea35
    I tried to use my Chrome plugin to save to Zotero library and received a message that said "it looks like you don't have an online account set up for syncing."
  • kea35
    My desktop program IS set up to sync (a username is displayed) but I can't figure out how to sign into that account online.
  • dstillman Zotero Team
    No, again, we need the exact message, word for word. We can’t help you if you don’t provide that.
  • kea35
    I'm so sorry, I haven't been able to figure out how to generate the exact message again. Now when I try to save an article to my online library, it just opens up a new window with the Zotero login page.

    Here's the real question though - it looks like my Zotero desktop was set up in the past to sync online, but not I've forgotten the password to that online account. What alternatives do I have to sign into that account?
  • kea35
    I figured it out, so I no longer need help. Thanks so much for your time.
  • dstillman Zotero Team
    Just to note, saving from Chrome to Zotero doesn't have anything to do with syncing, so whatever message you were receiving wasn't anything like that.

    If you're seeing the Zotero login page when trying to save from your browser, it means that you don't have the Zotero app open (or the Zotero Connector can't talk to it). You always want to have the Zotero app open when saving as long as you're on a computer where you can install the app.

    For resetting your password, generally if you don't receive an email it's because it went to your spam folder. (It looks like you've since deleted your account here, which was definitely not the right thing to do if you were syncing with this account…)

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