"File was not uploaded as it would exceed storage" error message (with plenty of storage available)
Hello All - I´ve searched the Forum for information on this issue but did not find anything. I am getting an error message, "File was not uploaded as it would exceed storage," and when I check my storage availability, it shows 3.8 MG available (I upgraded to 6 MB last week). I've tried logging in and out of the account, closing and reopening the app, but I still get the error message. Any advice would be greatly appreciated!
If you're syncing with a different account and would like to transfer your storage subscription to that account, you can email storage@zotero.org.
If this is about the group, the current owner can transfer it to you from the group settings on the website.
Are we having this issue because I am not the "owner" of the account (where our shared online library resides)? Does that mean that the 6MB storage is only for my personal account and not the owner's account? Is Zotero looking at the owner's account and saying there is not enough storage there?
In response to your 3 questions:
1. I don't know if the owner has exhausted his storage quota, but I will check on that.
2. I'm syncing from a different account than the one I'm looking at online - the online library is on the owners' account, but I am adding files, and so is he.
3. I checked for large files that I was trying to upload and have reduced the size of files using Adobe Acrobat. Still no change with the error issue.
Many thanks for your advice and patience!
From the storage page: (6 GB, not 6 MB)