[Mac OS with M1 Processor] Add note from microsoft word crashes zotero beta

ammarzahid
Hi

I am using Zotero Beta on macbook pro with M1 processor. Whenever I try to add note from the zotero plugin in word, zotero quits unexpectidly and a long crash report pops up. The upper part of the report is as follows:

rocess: zotero [3839]
Path: /Applications/Zotero.app/Contents/MacOS/zotero
Identifier: org.zotero.zotero-beta
Version: 5.0.97-beta.35+a5902fc46 (5.0.97)
Code Type: X86-64 (Translated)
Parent Process: ??? [1]
Responsible: zotero [3839]
User ID: 501

Date/Time: 2021-07-28 11:37:26.097 +0300
OS Version: macOS 11.4 (20F71)
Report Version: 12
Anonymous UUID: DC249144-10BF-2170-F641-FF0F6DF62FC5

Sleep/Wake UUID: E1402A90-8CD2-4864-B1DF-BCCE42B9554F

Time Awake Since Boot: 3700 seconds
Time Since Wake: 1400 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [3839]
  • dstillman
    edited July 29, 2021
    There haven't been any other reports of this, and it's working for us on an M1 Mac.

    Does this still happen after restarting your computer?

    You should also upgrade to Big Sur 11.5.1 and see if that helps. Also make sure you're running the latest version of Word, and if you previously changed Word to run under Rosetta you should disable that.
  • ammarzahid
    The same error occurs even after the update to 11.5.1 and clean install of zotero and word. Add citation and add bibliography works fine. But add note is buggy.

    I have a macbook pro with 8gb of ram.
  • dstillman
    Oh, sorry, I missed that this was specifically the Add Note feature. We haven't received any reports of that either, but I'm not sure we've tested that ourselves on an M1 Mac. We'll take a look.
  • ammarzahid
    I installed libreOffice on the same computer and everything is working great with it.
  • ammarzahid
    Ok. Thank you
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