Report ID:1399817975: unable to open pdf file

mhmhajeer
Dears,
I am unable to open pdf file in the stand alone version and get the below report . please advise
[JavaScript Error: "Download request 1/9VGFYT9J failed"]

[JavaScript Error: "Win error 32 during operation removeEmptyDir on file C:\Users\HAJEER\Zotero\storage\9VGFYT9J (The process cannot access the file because it is being used by another process.
)" {file: "(unknown module)" line: 0}]

[JavaScript Error: "Download request 1/9VGFYT9J failed"]

[JavaScript Error: "Download request 1/9VGFYT9J failed"]

[JavaScript Error: "Download request 1/9VGFYT9J failed"]

[JavaScript Error: "Win error 32 during operation removeEmptyDir on file C:\Users\HAJEER\Zotero\storage\9VGFYT9J (The process cannot access the file because it is being used by another process.
)" {file: "(unknown module)" line: 0}]

version => 5.0.96.2, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 5.0.96.2, extensions => Zotero LibreOffice Integration (5.0.25.SA.5.0.96.2, extension), Zotero Word for Windows Integration (5.0.19.SA.5.0.96.2, extension), ZotFile (5.0.16, extension)
  • dstillman
    The process cannot access the file because it is being used by another process.
    A PDF that you've modified elsewhere is open on this computer, so Zotero isn't able to download it until you close it.
  • mhmhajeer
    many thanks. resolved
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