Urgent: Zotero hangs when opening

kmchang

I had the latest version of Zotero beta on my Mac (macOS 11.4). It worked fine until today. It first froze. I forced it to quit. Then it hanged every time I tried to open it. I downloaded and installed the latest regular version, and it shows the version error. I installed the Beta version again, and it again froze. Release version installed and version error again... And on and on. Please help. I am in the middle of a paper and need Zotero to continue working. Many thanks.

adomasven

Start Zotero with debug output logging and run it that way for a while. If it's a true freeze likely Zotero will stop logging in the terminal after a while. Copy the logged lines from the terminal, paste them in a text file and send it to support@zotero.org with a link to this thread.

kmchang

Thanks so much. For unknown reason it came back alive after I installed the beta version once more. I will do what you told me to do when the problem recurrs.

kmchang

This is one problem. If often takes forever to open Zotero. D1739184913.
Next time it hangs, together with Word, I will send the debugging report.

dstillman

This looks like you're trying to save to Zotero before it's fully loaded. Wait until "Loading items…" disappears at startup.