Issue with Incorrect PDF Saving

kglynch · June 2, 2021

Hi,

I just started using Zotero, and I've run into an issue where the PDF that is saved alongside the article I downloaded into Zotero is not correct. For example, I saved an article by Williams, which opens the correct PDF, but the article by Jones opens the PDF by Williams (hope that makes sense). Does anyone have any idea why this is happening or what I can do to fix it?

dstillman · June 2, 2021

Can you provide an example URL where this is happening, as well as a Debug ID from Zotero for a save that results in the wrong PDF being saved? This wouldn't be a general problem.

kglynch · June 3, 2021

http://web.b.ebscohost.com.proxy.wm.edu/ehost/detail/detail?vid=25&sid=64b90501-876e-41a7-bea0-a1849e882c56@pdc-v-sessmgr03&bdata=JkF1dGhUeXBlPWNvb2tpZSxpcCx1cmwsc2hpYiZzaXRlPWVob3N0LWxpdmUmc2NvcGU9c2l0ZQ==#AN=1990-28088-001&db=psyh

Here's one article that it happened with.

DWL-SDCA · June 4, 2021

The URL you provided requires being logged-in on the William and Mary system. You are using EBSCO Host to search. Tell us the details of the item you found and someone with access from another institution will try to replicate your problem.

You didn't include the debug ID.