Upgrade StorageSyncing Issue - Zotero hasn't updated in two weeks (either online database or app database)
Hi guys,
I hope I'm posting this in the right place. I am an admin for my professor's massive zotero database. I have been working on it with not issues since August last year. I have been able to see and interact with new files added every day by the professor and his research assistants, until 5/10/21.
I had to fly to a different state (no idea if this contributed) and work from there while caring for someone sick. I noticed that the database would not upload past 5/10 and the syncing icon would perpetually spin. I honestly assumed it had something to do with the IP address where I was or something. I tried disabling security, unsyncing and resyncing, uninstalling the app and reinstalling, I tried the website database, I tried three different computers. It never updated past 5/10.
I just returned to my original state and my original connection and it still is not updating past 5/10. No error code. Just perpetual syncing. I can see new files that I add myself, but nothing that has been added by the professor or his assistants since 5/10. Can you please help me? I am getting REALLY behind on he database. Just as a note, they have definitely added more files so it's not that there isn't something to update.
I hope someone can help me! Thank you.
Best,
Erin
I hope I'm posting this in the right place. I am an admin for my professor's massive zotero database. I have been working on it with not issues since August last year. I have been able to see and interact with new files added every day by the professor and his research assistants, until 5/10/21.
I had to fly to a different state (no idea if this contributed) and work from there while caring for someone sick. I noticed that the database would not upload past 5/10 and the syncing icon would perpetually spin. I honestly assumed it had something to do with the IP address where I was or something. I tried disabling security, unsyncing and resyncing, uninstalling the app and reinstalling, I tried the website database, I tried three different computers. It never updated past 5/10.
I just returned to my original state and my original connection and it still is not updating past 5/10. No error code. Just perpetual syncing. I can see new files that I add myself, but nothing that has been added by the professor or his assistants since 5/10. Can you please help me? I am getting REALLY behind on he database. Just as a note, they have definitely added more files so it's not that there isn't something to update.
I hope someone can help me! Thank you.
Best,
Erin
This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.
But regardless, we'll look at a Debug ID to figure out why the sync icon is spinning for you. On that front, what does it say when you hover over the sync button?
Hi dstillman,
Thank you for getting back to me so quickly. My Debug ID is D2086472948. I just submitted it. To clarify, I believe the issue is on my end. My peers who also access the database can see my uploads and each other's. I am the only one who cannot see what other people are adding since 5/10.
The synicing icon just says "downloading items in current bibliography."
Thanks for your help.
Best,
Erin