Upgrade StorageWord crashes when adding citation
Report ID: 330401446
When I try to add a citation using the Word add-in it crashes, and a Zotero error window pops up. Note that Zotero itself doesn't close, only the word processor.
Step to reproduce:
1. Open Zotero and the Word document I'm working on.
2. In the Word Zotero tab, press "Add/Edit Citation"
3. Word crashes, a window pops up saying "Zotero experienced an error updating your document"
When I try to add a citation using the Word add-in it crashes, and a Zotero error window pops up. Note that Zotero itself doesn't close, only the word processor.
Step to reproduce:
1. Open Zotero and the Word document I'm working on.
2. In the Word Zotero tab, press "Add/Edit Citation"
3. Word crashes, a window pops up saying "Zotero experienced an error updating your document"
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dstillmanWhat's the full version of Word?
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R.DanIt's "Word for Microsoft 365 MSO (16.0.13929.20206) 32-bit"
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adomasvenI'm not sure where you got that version number from, it seems to be from Microsoft Outlook. Either way, you should start by installing a 64-bit version of Office.