Report ID: 251888047

reno72 · May 11, 2021

Hello,

Since June or July 2020, I can't download documents to Zotero from my web browser.
Before June/July 2020, everything was working fine.

I use Firefox 88.0.1, Zotero 5.0.95, and Mac OS Sierra 10.12.6.

Example.
1. document i want to download
http://repositorio.uchile.cl/bitstream/handle/2250/176350/Southern-Ocean-carbon-sink.pdf?sequence=1
2. Click on the "Save to Zotero" icon in the Firefox toolbar
3. Get: "Saving failed. Is Zotero running?"
Yes Stand Alone Zotero is running.

Thank you for your help

adomasven · May 11, 2021

Please do not create multiple threads for the same issue. Keep the discussion here. Did you see the Is Zotero Running troubleshooting page? Did you try any of the suggestions there? If so, what happened for each?

reno72 · May 11, 2021

Yes i can see this page.
1. I loaded http://127.0.0.1:23119/connector/ping and get “Zotero Connector Server is Available”
2. I have uninstalled and reinstalled the Zotero connector
3. I have disabled AdBlock Plus, FoxyProxy Standard, and Google Scholar Button.
I get the same error "Saving failed. Is Zotero running?"

adomasven · May 11, 2021

Given that you cannot submit a Report Log to Zotero (https://forums.zotero.org/discussion/comment/382751/#Comment_382751) it is more likely some OS-level block that you have, like proprietary security software or even potentially malware.