Lost library after MacOS field update

xxtraloud · May 10, 2021

A collaborator launched an update for her Mac but the update failed. Once she returned to Zotero her library was empty and apparently her zotero was not linked to her online account.

We are wondering if she could retrieve her lost library. What information would help to solve this issue? Thanks in advance.

adamsmith · May 10, 2021

https://www.zotero.org/support/zotero_data#locating_missing_zotero_data
A back-up of her hard disk would very likely contain a copy of the Zotero database. Without it, changes for getting the Zotero data of a non-synced account restored are slim, I'm afraid.

xxtraloud · May 10, 2021

Thanks @adamsmith, we will try that but she didn't have Time Machine activated, so I think we are out of luck. I installed Zotero years ago so I don't remember if linking with the online account was automatic, lesson learned the hard way.

emilianoeheyns · May 11, 2021

It's not automatic.