Promlems with inserting citation in MS Word (Don't load or crash Word document)

Recently I have witnessed that the Zotero win or Word app doesn't work properly. When I am trying to insert a new citation or change an older one, it usually crashes the document or cannot upload the changes at all. It is very annoying since Word sometimes cannot upload the backup versions... I have already tried it with two different notebooks, but the same problems occur over and over.
Can somebody help to solve this problem?
I would really appreciate your help in advance! I don't want to give up Zotero...
  • Can you provide a Report ID from Zotero?

    What's the full, exact version of Word? What do you mean by "crashes the document"? What do you mean by "cannot upload the changes at all"?
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