ACM and IEEE PDF downloads not working via proxy

mamamusings

I'm running into problems downloading PDFs from both IEEE and ACM DL--but not from other sites (Science Direct, JSTOR, Sage, etc)--using my university's proxy, Firefox for Mac v87.0, and the Firefox addon with updated translators.

In both databases, the citation saves properly to my Zotero library, and the PDF appears in the save popup, but there's a red X indicating that the PDF could not be saved. (I can manually select the PDF button on the page to download it, and have been doing that as a workaround.)

Example URLs:
https://ieeexplore-ieee-org.ezproxy.rit.edu/abstract/document/8811931
https://dl-acm-org.ezproxy.rit.edu/doi/abs/10.1109/ICSE.2019.00122

The debug log for the ACM article is too long to include in this message, but it can be found here: https://pastebin.com/h1nsBrDs

Debug Log for IEEE article:

(3)(+0007878): Connector_Browser: onActivated for about:blank

(3)(+0000000): HTTP POST http://127.0.0.1:23119/connector/ping

(3)(+0000081): Connector: Method ping succeeded

(3)(+0004630): Connector_Browser: onActivated for https://ieeexplore-ieee-org.ezproxy.rit.edu/abstract/document/8811931

(3)(+0000001): Proxies.proxyToProper: https://ieeexplore-ieee-org.ezproxy.rit.edu/abstract/document/8811931 to https://ieeexplore.ieee.org/abstract/document/8811931

(3)(+0000068): progressWindowIframe.mouseleave message received in injected page https://ieeexplore-ieee-org.ezproxy.rit.edu/abstract/document/8811931

(3)(+0002503): progressWindowIframe.hidden message received in injected page moz-extension://24528dbe-60af-de4f-9022-8f92f637c649/progressWindow/progressWindow.html

adamsmith

Those both work in general. For failing PDF downloads, we'd need a debug ID from Zotero, not the connector -- and please just post the ID, no need for the output itself.

mamamusings

Debug ID for ACM: D774706563
Debug ID for IEEE: D2104485369

dstillman

Those are from the Zotero Connector, not from Zotero.

sycornell

I am having the same problems with IEEE via our proxy (as is one of our library patrons). The Zotero debug ID is: D991430756

dstillman

@sycornell: Your proxy server is misconfigured and isn't properly sending an intermediate certificate. You should send your IT department this documentation page.

sycornell

Great--thank you @dstillman for the quick guidance!