Zotero Connector won't connect to database results list behind proxy

Hi all,

I tried submitting an error report before posting here as mentioned in the troubleshooting recommendations but I got this message:

Zotero connector
An error occurred submitting your report.

HTTP request to https://www.zotero.org/repo/report rejected with status 0

Please check your internet connection. If the problem persists, post a message to the Zotero Forums.

Here's the problem: I've lately noticed that when I am in a subscription database that's routed through a proxy (Scopus, ProQuest; I'm a college librarian working off campus), the search results list that used to prompt the folder icon in the Connector now just gives me the website icon. I just chatted with a student who was having the same issue. I've had this happen with Microsoft Edge, Firefox, and Safari. I do see the folder icon with a Google Scholar results list. I have followed some of the recommendations laid out here - https://www.zotero.org/support/troubleshooting_translator_issues - including updating my browser, clearing my cache, having Zotero open, etc, but nothing has helped.

Thanks for your help!
Sign In or Register to comment.