Issues with zotero translators on search results screen
Hello,
I am a faculty member at a University and multiple students have come to me with a persistent issue. Each time they attempt to extract multiple articles from the search results screen of proquest and ebsco databases they are met with a translator error message with a link to the zotero translator troubleshooting page. This issue has persisted even if the students in question limit the number of articles they are attempting to extract to 5 or less. The translator still functions as it should when extracting single articles by clicking on the title of an article and using zotero from the page of a single article, so it appears to be a translator issue related to the search results page only.
I've followed all of the troubleshooting steps both on my own machine and with the students in question and the issue persists. It is a very recent problem that seems to be widespread at my institution. We are authenticated via a proxy server, but it doesn't seem as though that could be the issue.
Thank you for your help.
I am a faculty member at a University and multiple students have come to me with a persistent issue. Each time they attempt to extract multiple articles from the search results screen of proquest and ebsco databases they are met with a translator error message with a link to the zotero translator troubleshooting page. This issue has persisted even if the students in question limit the number of articles they are attempting to extract to 5 or less. The translator still functions as it should when extracting single articles by clicking on the title of an article and using zotero from the page of a single article, so it appears to be a translator issue related to the search results page only.
I've followed all of the troubleshooting steps both on my own machine and with the students in question and the issue persists. It is a very recent problem that seems to be widespread at my institution. We are authenticated via a proxy server, but it doesn't seem as though that could be the issue.
Thank you for your help.
I can't test this at the moment, so someone else will need to check if it's working for them, but failures on search results pages are often due to site access limits, even for small numbers of items.
I'm seeing some problems with EBSCO
The ebsco issue is still persisting for these students, all of whom were searching within CINAHL.