Can't access my library

Gebagley25

I keep getting this error. Just updated the app and it happened afterward. I've tried restarting my computer and uninstalling and reinstalling the program and nothing is working. What do I do?

Database upgrade error

Error: Error(s) encountered during statement execution: disk I/O error [QUERY: PRAGMA foreign_key_check] [PARAMS: ] [ERROR: disk I/O error]
Zotero.DBConnection.prototype.queryAsync<@chrome://zotero/content/xpcom/db.js:669:13
From previous event:
Zotero.Schema</this.updateSchema/updated<@chrome://zotero/content/xpcom/schema.js:206:17

dstillman

Do you have your Zotero data directory on an external disk, in a cloud storage folder, or on a network share or server-mounted folder? This could potentially also be caused by security software on your system.

A "disk I/O error" is a general problem with reading the disk. It's a problem outside of Zotero and unfortunately not something we can do anything about.

Gebagley25

Nothing has changed on my computer since I used Zotero yesterday other than the update that ran for zotero this morning. Ever since then I can't open the program. The error box pops up and I can't do anything in the program, so I can't check where my data directory is (as the link you provided suggested) since I can't open the program. Could this have anything to do with trying to use zotero in a google doc for the first time yesterday? I have uninstalled and reinstalled the program twice so I really don't know what else to do.

dstillman

Can you generate a Debug ID for Zotero startup, using the "Restart with Logging Enabled…" option?

Gebagley25

I tried following the directions you linked, but for:

"In the Help menu, go to Debug Output Logging and select Enable, or use “Restart with Logging Enabled…” to generate debug output from Zotero startup. (If you're not able to access the Help menu, see Reporting Startup Errors instead.)"

I cannot get to the help menu, so I clicked on the "Reporting Startup Errors" link and followed those directions, but the debug output comes up completely blank.

dstillman

What exactly did you try? What OS is this?

Gebagley25

Windows 10.

I typed ""C:\Program Files (x86)\Zotero\zotero.exe" -ZoteroDebug" into Run

Nothing came up. But then I saw to try ""C:\Program Files (x86)\Zotero\zotero.exe" -jsconsole" and these came up:

[JavaScript Warning: "unreachable code after return statement" {file: "resource://zotero/loader.jsm -> resource://zotero/bluebird/util.js" line: 205 column 4 source: " eval(obj);
"}]

[JavaScript Error: "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [mozIStorageService.backupDatabaseFile]" {file: "chrome://zotero/content/xpcom/db.js" line: 1010}]

[JavaScript Error: "Error(s) encountered during statement execution: disk I/O error [QUERY: PRAGMA foreign_key_check] [PARAMS: ] [ERROR: disk I/O error]" {file: "chrome://zotero/content/xpcom/db.js" line: 699}]

[JavaScript Error: "Error(s) encountered during statement execution: disk I/O error [QUERY: PRAGMA foreign_key_check] [PARAMS: ] [ERROR: disk I/O error]" {file: "chrome://zotero/content/xpcom/db.js" line: 699}]

dstillman

No separate Zotero logging window comes up if you use -ZoteroDebug, or something comes up but it's empty?

Can you try with -ZoteroDebugText -console instead? If that produces output, can you email it to us at support@zotero.org with a link to this thread?

Gebagley25

Something comes up but its empty. I did the other one and will email

dstillman

Using data directory C:\Users\[…]\Zotero

OK, so your data directory is in the default location.

I'm afraid there's not really anything we can tell you here other than that either something on your system (like security software) is interfering with Zotero or there's a genuine problem with your disk. You should see if you're even able to copy the zotero.sqlite file in your Zotero data directory to another location or whether you get an error doing so. If you are able to copy it, you can upload it to the DB Repair Tool just to see whether it's a valid database — you can ignore the download link the tool provides unless it tells you that it found errors.