Upgrade StorageSync failed - Error report
Hi, I repetitively get this error report. I located the file "7Y9DTXT5", which is empty. The pdf belonging to this file seems to be in another correct folder and well indexed. I deleted the empty folder but still get this sync error. The error also says that the file is used by another process, but I cannot locate where, as all programs are closed.
Report ID: 2114286700
[JavaScript Error: "Download request 1/7Y9DTXT5 failed"]
[JavaScript Error: "Win error 32 during operation removeEmptyDir on file C:\Users\mhamm\Zotero\storage\7Y9DTXT5 (Der Prozess kann nicht auf die Datei zugreifen, da sie von einem anderen Prozess verwendet wird.
)" {file: "(unknown module)" line: 0}]
version => 5.0.96, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 5.0.96, extensions => ZotFile (5.0.16, extension), Zotero LibreOffice Integration (5.0.25.SA.5.0.96, extension), Zotero Word for Windows Integration (5.0.19.SA.5.0.96, extension)
Report ID: 2114286700
[JavaScript Error: "Download request 1/7Y9DTXT5 failed"]
[JavaScript Error: "Win error 32 during operation removeEmptyDir on file C:\Users\mhamm\Zotero\storage\7Y9DTXT5 (Der Prozess kann nicht auf die Datei zugreifen, da sie von einem anderen Prozess verwendet wird.
)" {file: "(unknown module)" line: 0}]
version => 5.0.96, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 5.0.96, extensions => ZotFile (5.0.16, extension), Zotero LibreOffice Integration (5.0.25.SA.5.0.96, extension), Zotero Word for Windows Integration (5.0.19.SA.5.0.96, extension)
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dstillmanRestart your computer and try again. If you still get an error, it's likely due to a permissions problem in your Zotero data directory or security software on your system interfering with Zotero.