login failure, request time out

I can't log into zotero on my conputer client-side, which show "request time out" . but I can log into zotero page on my iphone and ipad. The error information was shown as:
[JavaScript Error: "Request timed out"]

[JavaScript Error: "Request timed out"]

[JavaScript Error: "Request timed out"]

[JavaScript Error: "Request timed out"]

version => 5.0.95.1, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => zh-CN, appName => Zotero, appVersion => 5.0.95.1, extensions => Zotero LibreOffice Integration (5.0.25.SA.5.0.95.1, extension), Zotero Word for Windows Integration (5.0.19.SA.5.0.95.1, extension), ZotFile (5.0.16, extension)

I have closed my vpn and filewall but it didn't work. I can't get the error ID for the login failure. Please help me.
  • edited 2 days ago
    That's a network problem on your end — I'm afraid there's nothing we can do about that. See Connection Error, though the problem may not be on your computer.
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