for me it is the same: word 16.46 under BigSur M1 and, when i click on any element in the Zotero menu, i get "word cannot communicate with zotero" even if 1) zotero is up and running 2) the Zotero menu is present and clickable in Word
i notice that 1) in Zotero|preferences|cite|word processors the panel shows only the choice for "classic add citation dialog" 2) in word, the zotero.dotm appears correctly as a "global template and add-in" in the path: /Users/[username]/Library/Group Containers/UBF8T346G9.Office/User Content.localized/Startup.localized/Word/Zotero.dotm
(Word processor integration issues should almost always go in new threads. They generally aren't related and require individual troubleshooting. I've moved this to a new thread.)
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1) zotero is up and running
2) the Zotero menu is present and clickable in Word
i notice that
1) in Zotero|preferences|cite|word processors the panel shows only the choice for "classic add citation dialog"
2) in word, the zotero.dotm appears correctly as a "global template and add-in" in the path:
/Users/[username]/Library/Group Containers/UBF8T346G9.Office/User Content.localized/Startup.localized/Word/Zotero.dotm
aiuto!
maurizio
See here: https://www.zotero.org/support/word_processor_plugin_troubleshooting#word_could_not_communicate_with_zotero_please_ensure_that_zotero_is_open_and_try_again
it appears that for me what worked was deleting extensions.json
thank you !
maurizio