How to link a shared Word document with a shared Zotero library?

I'm working on a shared paper with three colleagues. We're mostly collaborating on Sharepoint (ie, MS Office / Word online). The online format has an option to open the document in the desktop Word app; from the desktop app, we can use Zotero. It seems that my colleagues successfully used Zotero to insert a bunch of citations from the Zotero library we're sharing, but when I opened the paper with my desktop Word app and click Add Bibliography from the Zotero pane, it says there are no citations in the document. Any advice?
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