zotero connector does not save my references

sanasadiq

Hello, I am wondering how I can fix this massive problem of being unable to save most of the references I download (be it books or pdf articles ) to Zotero. I would click on the link above without anything really happening. Will you help please!

dstillman

See Troubleshooting Problems Saving to Zotero.

sanasadiq

Thanks for responding earlier, however, the problem is persisting. Now Zotero shows a message when I try to save documents: unable to connect to the application, and another dialog box says "127.0.0.1" does not allow the connection.

dstillman

If it's saying it can't connect to Zotero, see Connection Error.

another dialog box says "127.0.0.1" does not allow the connection

Can you take a screenshot of this, upload it somewhere (e.g., Dropbox or Google Drive), and provide a link here?

sanasadiq

hello, I still have the same problem but the dialog box hasn't appeared again. I left the laptop at a repair shop because I didn't know how to access the proxy thing; they upgraded Microsoft word to 2019 version and that hasn't fixed the problem.

dstillman

Sorry, I linked to the wrong page above. For this, you'd want https://www.zotero.org/support/kb/connector_zotero_unavailable

But I'm not clear on what the issue is that you're currently experiencing. Can you explain? We'd also want a Report ID from the Zotero Connector.