Can not install the plug in to Word.

Hi all, I am trying to install the plug in. I have tried to reinstall three times. Despite Word being closed I keep getting an error message that I need to close Word. I have tried to re-install Zotero twice; I have checked through the developer and trust centre at Word as well as that Zotero integration is enabled - nothign helps and I still get the same error message. Can you think of something else to try. I have in mind to re-install Office? thank you very much, Oren
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