Problems with unlinking ZOTERO citations in edited WORD docs

monika.barget

Dear developers,

due to some miscommunication between my team and our copy-editor, he made changes to footnotes and bibliography while encodings were still active. I tried to simply unlink all ZOTERO citations now to prevent technical problems, but the system will no longer let me do this now. Nothing happens when I click on "unlink".

When I right-click on individual citations or the bibliography, there is an option to turn field-encodings off. But that deletes the whole reference / bibliography.

Is there any way to solve this problem?

Thanks so much for your help.

adomasven

Can you still insert citations into this document? "Nothing" certainly wouldn't be something that happens, so there's likely a problem of communication between Zotero and Word. Could you produce a Debug ID from Zotero for a click on Unlink? You should wait a few seconds before submitting.

monika.barget

I found a work-around but am not sure this is the proper course of action:

I opened "document preferences" and un-ticked the box for automatic citation updates, then I pressed "OK" and closed the dialogue. I could then unlink all citations in the doc as usual.

monika.barget

I will also create a Debug ID for the next chapter, of course, and forward it to you.