Works with ProQuest but not EBSCOhost

When I go to EBSCOhost, I can see the pdf in the viewer. When I hover over the Zotero icon it says Zotero has access to this site. I click on it and all looks like it is going well until I get a red x next to the pdf. It is not an issue of downloading too many articles too quickly...I am pretty slow at that.
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