Zotero can't stop syncing to WebDAV

platinhom · December 4, 2020

Hi, I use zotero to sync files with my own NextCloud WebDAV in my NAS. It use HTTP to sync. It's normal to verify server and indeed it can sync data to WebDAV (I have tried to add new item and the new item can be found in another computer). However, zotero always showing "Sync with zotero.org" (icon rotating) and it can't stop by the Stop button. If I disable file syncing, it will become fine.

How do I debug this or solve this problem? Thanks in advance~

dstillman · December 4, 2020

Can you provide a Debug ID for a few minutes of syncing without any clear activity?

platinhom · December 4, 2020

Hi, Debug ID: D175048207

dstillman · December 4, 2020

How big is the file in storage/CKWHRMJY within your Zotero data directory? That debug output just shows an upload request for that file starting. There are no errors before you submit the output about 30 seconds later. If it's a large file, it was likely just still uploading.

platinhom · December 7, 2020

hi, thanks a lot. The file is larger than 100M (scanned PDF) and the network in my company was bad to link to my NAS on last Friday. It's OK now! It may be cool if Zotero can add proxy setting.

dstillman · December 7, 2020

Zotero uses the system proxy by default.