Upgrade StorageZotero gets stuck periodically adding or editing citation
Debug ID: D1501665096
Report ID: 1227615113
Every now and then, when I try to either edit a reference or add a new reference in MS Word, Zotero freezes. This is an example when I was trying to add a new citation:
https://drive.google.com/file/d/1VagRetZY6bVQQVBmX5XniP0tcsc8ltNW/view?usp=sharing
While this is when I was trying to edit an existing one:
https://drive.google.com/file/d/1jfm2EVPCm6fDDqeRGHXJB3wiKz-_wMns/view?usp=sharing
When this happens, the blue-on-red progress bar stays in the pictured position for ever, and I can do nothing other than quit word, force-quit Zotero, and then start both up again and hope that nothing got corrupted. The last time it happened, I had debug output on. I tried submitting, but that ended up with this error:
https://drive.google.com/file/d/1LkXhQYtv0PdbEa0ZARBnUZHCE_Ao1OAr/view?usp=sharing
So I had to force-quite Zotero, start again, and submit debug output (that's the ID at the top of this message). I have ~130 citations in the document, so more than a handful, but also not something that a citation manager should have trouble handling.
Report ID: 1227615113
Every now and then, when I try to either edit a reference or add a new reference in MS Word, Zotero freezes. This is an example when I was trying to add a new citation:
https://drive.google.com/file/d/1VagRetZY6bVQQVBmX5XniP0tcsc8ltNW/view?usp=sharing
While this is when I was trying to edit an existing one:
https://drive.google.com/file/d/1jfm2EVPCm6fDDqeRGHXJB3wiKz-_wMns/view?usp=sharing
When this happens, the blue-on-red progress bar stays in the pictured position for ever, and I can do nothing other than quit word, force-quit Zotero, and then start both up again and hope that nothing got corrupted. The last time it happened, I had debug output on. I tried submitting, but that ended up with this error:
https://drive.google.com/file/d/1LkXhQYtv0PdbEa0ZARBnUZHCE_Ao1OAr/view?usp=sharing
So I had to force-quite Zotero, start again, and submit debug output (that's the ID at the top of this message). I have ~130 citations in the document, so more than a handful, but also not something that a citation manager should have trouble handling.
https://drive.google.com/file/d/1ivg6DU1iecwbnHEd44DMclmlUr-r57sI/view?usp=sharing
I hit "Help > Report Error", got the report ID 160975909. Not sure if that ID refers to what's happening right now or some previous (non-fatal) error.
I switched from Mendeley to Zotero because I got tired of bugs in the Mendeley interface (and the Zotero interface is better, IMO), so I'm kind of disappointed now because Mendeley at least never froze on me like this.
A Debug ID on its own isn't useful — it has to actually show the problem you're reporting occurring. The one you provided above just seems to show a sync, not anything related to this.
You can leave debug output logging enabled and clear the output periodically from Help → Debug Output Logging to keep the log from growing too big while you're waiting for this to occur. (It should automatically purge old lines if it gets too big, but you still might trouble submitting it.)
130 citations is obviously fine in general.
OK, so what is the procedure for submitting debug output for this? When Zotero
freezes, I can do nothing (including submitting debug output), I have to force quit Zotero. If I do that, then restart Zotero and submit debug output, will that do? That's what I (thought I) did for the debug ID I submitted.
[error output removed — D.S.]
@adomasven will need to look at this.