restoring my files

kerrifontenot

Hi, I am trying to restore my files from my Zotero account. Can you please help me. I recently took my computer to the Geek Squad and they removed my files. Any help you can provide would be greatly appreciated. I cannot retrieve them from my backup drive either. My account was just renewed. I am desperate for help.
Thanks-
Kerri B. Fontenot

adamsmith

Do you see your items under "Web Library" at the top of the page here? If so, all you need to do is sync: https://www.zotero.org/support/sync

dstillman

@kerrifontenot: As we mentioned via email, you've never synced any data with this account, so there'd be nothing to restore by syncing. If you have another account or a backup of your previous Zotero data directory, you could restore from that.

https://www.zotero.org/support/zotero_data#restoring_your_zotero_data_from_a_backup