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Red X next to saving PDF
laila.malalla
November 20, 2020
I am getting a red X sign next to saving a PDF version of an article found through Ebsco and redirected to Elsevier. Only gives me the option to save a snap shot. Any recommendations?
dstillman
November 20, 2020
Can you provide a
Debug ID
from Zotero (not the Connector) for a save attempt that results in the red X?
laila.malalla
November 23, 2020
I actually don't know how to do that.
laila.malalla
November 23, 2020
D1545981182 This could be it.
dstillman
November 23, 2020
Are you trying to save a PDF directly, or are you trying to save from an article page?
Can you provide another Debug ID from the Zotero Connector for a save attempt that fails?
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Can you provide another Debug ID from the Zotero Connector for a save attempt that fails?