Upgrade Storagecannot upload a 3GB .mov file
I just upgraded to unlimited storage and am attempting to upload a movie of 3GB.
I've tried dragging it into the client on MacOS. (5.0.92) It does load into the library and when I right click and select view file, it shows inside the Zotero library. However, when I click sync, the sync icon changes only for about 3 seconds and then stops. Looking online I do not see the file there. My network traffic does not change significantly enough to indicate that a file is being uploaded.
I also tried adding it via the web library. There, I click on attach file and select the file. Nothing seems to happen afterwards and the file is not there.
For both MacOS and the web library, no errors are thrown. I read that the limit should be 5GB, so this is far below. How can I troubleshoot further? Also, can movies be viewed inside the web library or do they have to be downloaded?
I've tried dragging it into the client on MacOS. (5.0.92) It does load into the library and when I right click and select view file, it shows inside the Zotero library. However, when I click sync, the sync icon changes only for about 3 seconds and then stops. Looking online I do not see the file there. My network traffic does not change significantly enough to indicate that a file is being uploaded.
I also tried adding it via the web library. There, I click on attach file and select the file. Nothing seems to happen afterwards and the file is not there.
For both MacOS and the web library, no errors are thrown. I read that the limit should be 5GB, so this is far below. How can I troubleshoot further? Also, can movies be viewed inside the web library or do they have to be downloaded?
D638167093
2020_11_05__1700 MCS at Nacha.mov