Cannot sync with my WebDAV

haksal · November 1, 2020

I could sync with my WebDAV before for a long time, but I found it cannot sync with my WebDAV these days.

The button on the right-hand side of the Zotero toolbar "Sync with MY WEBDAV" turns to "Sync with zotero.org", I guess that might be the reason why I cannot get my documents from my WebDAV server.

I only can sync with zhe zotero library which confused me a lot, since I have already set up all in the "Sync preferences tab" inclouding "webDAV account info, the URL, the username, the password"

dstillman · November 1, 2020

Can you provide a Debug ID for a sync attempt that fails?

haksal · November 1, 2020

Here is my REPORT ID:454564001, I don't really know how to get the Debug ID

dstillman · November 1, 2020

I linked to instructions.

haksal · November 1, 2020

D1736100514

dstillman · November 1, 2020

You've disabled syncing of your personal library from the Sync preferences.

haksal · November 1, 2020

What it means

dstillman · November 1, 2020

It means you went into "Choose Libraries…" in the Sync preferences and turned off syncing for My Library. If you want to sync your library, you need to turn it back on.

haksal · November 1, 2020

Now I turn it on, but I don't want to sync with my libary, I want to sync with my WebDAV

dstillman · November 1, 2020

WebDAV is only an option for file syncing. Data always syncs through the Zotero servers.

https://www.zotero.org/support/sync

haksal · November 1, 2020

I have done all the setting from the webside "https://www.zotero.org/support/sync" you provided, but I still can't sync with my WEBDAV

dstillman · November 1, 2020

I don't know what you mean at this point. I'm linking to the documentation that explains that data syncing always happens through the Zotero servers.

dstillman · November 1, 2020

You created the account you're posting from 20 days ago. There's no older data in it.

If you were using syncing before, it wasn't with this account, and you would need to switch Zotero to the account you were using before. Again, data syncing doesn't have anything to do with WebDAV.

haksal · November 1, 2020

Thanks for your time, the problem has solved by your advice: It means you went into "Choose Libraries…" in the Sync preferences and turned off syncing for My Library. If you want to sync your library, you need to turn it back on.