My zetoro cannot syns

wuhao2020 · October 29, 2020

Report ID: 1123782659

I cannot sync 2 days ago.
when I try to sync my library, there will be a red "!" and remind me some errors happened.

I sync my zetoro files through webDAV.

dstillman · October 29, 2020

Can you provide a Debug ID (different from a Report ID) for a sync attempt that gives you an error?

wuhao2020 · October 29, 2020

Debug ID: D2020791013

dstillman · October 29, 2020

PAC file installed from http://127.0.0.1:1080/pac?[…]

[JavaScript Error: "Request timed out"]

You appear to be using some sort of security software or proxy, and it seems to be interfering with Zotero syncing.

wuhao2020 · October 29, 2020

I close my proxy app and reset my network setting and restart my pc.

I still cannot sync.
Debug ID:D223172777

wuhao2020 · October 30, 2020

Anyone can give me some advise?

dstillman · October 30, 2020

Yes, we're working on it.

dstillman · November 1, 2020

@wuhao2020: This should now be fixed.

wuhao2020 · November 1, 2020

@dstillman Yes. I can sync my library now. Thank you for your efforts!