Greyed out connector

I've been unable to get the connector to save my pdf as anything except a web snapshot and thus is not extracting metadata. I have both google chrome and microsoft edge to open pdfs. all browsers and zotero is up to date. I have followed all the troubleshooting tactics, and the one odd bit is that when I go into advanced settings on the extension with the greyed out connector it says zotero is not available even though it's open and updated. I would really appreciate anyone's help.
thank you!
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