Frozen Status Bar (yes, I read prior discussions)

dgill2

I am using Zotero 5.0.90 and Chrome on my Mac. I installed the Zotero plug-in into Chrome. I use the Zotero pull-down menu and select add/edit citation. It moves to my desktop with Zotero open and then the red status bar appears. Then it stays frozen in that mode. I think I have exhausted prior discussions and have not found a solution. I have tried waiting overnight, using a blank native google doc (not docx) file, reinstalling Zotero, but nothing has worked. Any ideas?? Maybe a discussion I may have missed?

dstillman

You don't need to wait — it would be immediate.

Can you restart Zotero and your browser and provide a Debug ID from Zotero for this happening?

dgill2

OK, I have more information.

I restarted Zotero and Chrome.

I tried adding a citation in order to get the Debug ID.

I received this message: "Is Zotero Running? The Zotero Connector was unable to communicate with the Zotero desktop application. Zotero must be open to use web-based citing."

I looked this up on the hope section and found this page: https://www.zotero.org/support/kb/connector_zotero_unavailable

Which directed me to go here: http://127.0.0.1:23119/connector/ping

Which gave me this message : Zotero Connector Server is Available

So I uninstalled and reinstalled the Zotero Connector on Chrome as recommended.

I tried again and received a message: "Zotero is updating your document. Please wait." That was an hour again and it is still in limbo.

So I did the debug and got this Report ID: 879023181

dstillman

Again, there's no need to wait an hour. Unless you're working in a very large document, this wouldn't take more than a few seconds.

You provided a Report ID from the Zotero Connector. What we need is a Debug ID from Zotero for trying to insert a citation.

dgill2

Well, as soon as I enabled logging it worked! Did exactly the same thing on my end. I turned off logging and it still works! I think I will declare victory for now :-)