Firefox connector n- no dropdown categories

The connector won't show drop down categories - seems like it just saves to the last know category
  • Collections, you mean?

    Is Zotero open? The expanded save popup won't show when the Zotero Connector can't talk to Zotero and it's saving directly to, though in that case it says it's saving there.

    Can you provide a Debug ID from the Zotero Connector for a save attempt that's not working?
  • its very weird. here's the debug ID D1963138483.
    so sometimes it works fine (yes Z is open). sometimes I click on the arrow to show more categories and nothing happens (except the item is saved to the currently open category in Z). and sometimes th elist of categories drops down, I click on ...more, and it vanishes nd agains ave sot the current category. Using Forefox (up to sate)
  • edited 5 days ago
    (Again, "collections", not "categories".)

    That Debug ID is from Zotero, not the Zotero Connector. And it specifically needs to be for an attempt that didn't work.
  • sorry - "collections". OK here's the connectr Debug report: D1044105519
  • edited 5 days ago
    Can you take a screenshot that shows the problem, upload it somewhere (e.g., Dropbox), and provide a link here? There are no obvious errors in there, other than that you're saving from a web app that would never result in any sort of meaningful metadata in Zotero. But you should still be able to save a webpage and put it in any collection you want.
  • Cannot really do a screen shot. Let me describe exactly what happens. I right-click on the connector. It opens at the most recent collection and offers a down arrow. I click the down arrow and additional collections appear. at the bottom is a "More..." item. I click this and the popup vanishes, the item is saved to the default category. I've tried reinstalling the connector...

    because it's a vanishing act, there is really nothing to capture with a screen shot

    nteresting. seems to be a page specific problem. some pages work perfectly, others fail when I try to extent the category list, and others simply fail to respond at all - clicking on the connector button generates no response, although the item is saved to the most recent collection.

    page that works:

    page that aprtly works: gets to "More..." and then banioshes on click, though adds record to current collection

    page that doesnt work at all:

  • Start by trying with all other Firefox extensions disabled.
  • Good call. seems like it;s working after disabling PurVPN and CiscoWebex and Zoom scheduling
  • You can re-enable them one by one to try to figure out what the culprit was.
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