cannot insert citation in Writer, only citation code, with a particular footnote style

edited September 9, 2020
I use LibreOffice Writer in Ubuntu Studio 20.04, with a customized template that includes a particular footnote style. This style allows me to insert simple footnotes, but I receive an error when I want to include a Zotero reference: a small Zotero Integration window appears with the message ”Zotero experienced an error updating your document. Would you like to view troubleshooting instructions?”, then the footnote with the reference appears with a blank line, then, on a second row, the {Citation} code.
The Report ID is 546448648
Could you, please, help me with this issue? Thank you.
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