Void Zotero menu in GoogleDocs

I have a manuscript with Zotero citations that is in GoogleDoc format. I'd like to move it to Word in order to edit it locally.

However, the Zotero menu in GoogleDocs top menu bar seems to be inactive: when clicking on it, an empty narrow line appears instead of the actual menu (screenshot at https://ibb.co/H2g2w0L).

I've restarted my browser (Chrome 84.0.4147.135) and Zotero stand-alone (v5.0.89), but the same thing happens in the Zotero menu.

What else can I try?
  • Do you have other extensions in Chrome? You should try disabling them and seeing if it fixes it. Otherwise submit a Report ID from the Zotero Connector.
  • I disabled extensions one by one, but still the same. However, it was in the end somehow browser-related, as doing this in Firefox worked well. Thanks for your help.
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