Syncing not working at all with 5.0.89

audzee · August 11, 2020

Hi there! A faculty member's Mac desktop died and I wanted to help him sync his new computer's Zotero with his online Zotero library, but the syncing didn't work. The curly green arrow was not moving. Help! Thanks!
Audrey

dstillman · August 11, 2020

See Changes Not Syncing.

audzee · August 11, 2020

Hi--problem is, he's always been able to sync (as have I). I will ask him to get the debug ID

dstillman · August 11, 2020

To be clear, he should go through all the steps, not just follow the last one. It doesn't matter if he's been able to sync before.