Zotero will not open

aneary25

I have been using Zotero for a while now from when I was in school, to my current job. Recently my school has disabled to school email I used for Zotero. I requested an extra month to transfer documents, subscriptions, etc. and they confirmed however, Zotero is not opening. It wont let me use the Chrome extension and it wont let me open the app in general. I changed my primary account to a new gmail but still nothing. Please help, thanks in advance.

dstillman

What do you mean when you say it's not opening?

Zotero is a local program on your computer. Opening it has nothing to do with the email address associated with your Zotero account (which isn't required to use Zotero).

aneary25

When I click the application on my computer it says "Zotero quit unexpectedly" and has not been able to open since.

dstillman

What OS version? Have you tried restarting your computer?

Try reinstalling Zotero from the download page.

aneary25

I have Mojave on a Mac. I have restarted the computer twice and the problem continues to happen.

dstillman

Did you reinstall, like I suggested?

aneary25

If I reinstall, will I lose the papers I have saved?

dstillman

No. We wouldn't recommend something that would jeopardize your data.

aneary25

It worked! Thanks so much