can't get local library to sync online, maybe an account/sign in mixup? help.me.please.
Hello,
On my computer, I have an extensive local library under My Library. I also have a group library I set up at an old job. I am pretty sure that my old employer has taken over admin of this group and that I am just a regular member now.
when I sign into zotero.org with my personal email, which I believe is the same email I am using in my profile in my computer local zotero, I do not see My Library and all its subfolders on line.
I have tried syncing, to no avail. Then I thought about trying "reset" and overwrite web library, but got a warning that the last sync was synced to a different account (Margaret.Hobart.Phd vs Margo Hobart) and that info synced from Margaret.Hobart.Phd would be removed : I have not idea which info that is, so stopped.
I am just really confused now, and I would love to have my library synced up online. What should I try next?
On my computer, I have an extensive local library under My Library. I also have a group library I set up at an old job. I am pretty sure that my old employer has taken over admin of this group and that I am just a regular member now.
when I sign into zotero.org with my personal email, which I believe is the same email I am using in my profile in my computer local zotero, I do not see My Library and all its subfolders on line.
I have tried syncing, to no avail. Then I thought about trying "reset" and overwrite web library, but got a warning that the last sync was synced to a different account (Margaret.Hobart.Phd vs Margo Hobart) and that info synced from Margaret.Hobart.Phd would be removed : I have not idea which info that is, so stopped.
I am just really confused now, and I would love to have my library synced up online. What should I try next?
https://www.zotero.org/user/lostpassword
If you think it's an email address you no longer have access to, email support@zotero.org with a link to this thread.
Do not try to export data and move it between accounts.