Upgrade StorageError "Zotero experienced an error updating your document"
Hi guys,
I use Juris-M with Word, my document suddenly started bugging and displays the "Error "Zotero experienced an error updating your document" message every time I try to add a footnote.
I tried the troubleshooting advice but unfortunately, nothing works. Interestingly, when I try to copy parts of the document to a new Word doc, there is a huge part of the text, even a small part of which transports the bug even if there are no footnotes in it. Even if I past only a sentence from this part, it shows the error.
I turned off the automatic update of footnotes and now it adds footnotes with the dashed underlining. But I cannot even turn the automatic update back on - it shows the same error.
I submitted a debug report, the debug ID is: D1594723562-49513
Please advise :)
Thank you so much!
I use Juris-M with Word, my document suddenly started bugging and displays the "Error "Zotero experienced an error updating your document" message every time I try to add a footnote.
I tried the troubleshooting advice but unfortunately, nothing works. Interestingly, when I try to copy parts of the document to a new Word doc, there is a huge part of the text, even a small part of which transports the bug even if there are no footnotes in it. Even if I past only a sentence from this part, it shows the error.
I turned off the automatic update of footnotes and now it adds footnotes with the dashed underlining. But I cannot even turn the automatic update back on - it shows the same error.
I submitted a debug report, the debug ID is: D1594723562-49513
Please advise :)
Thank you so much!
cc @fbennett
@fbennett
@adamsmith
You are running version 5.0.89m9 of the client. The current version is 5.0.89m14. The client is meant to update itself every 24 hours, but you can force an update with Help -> Check for updates. The update should fix this, it is a known issue with the m9 release.
(Edit: You will need to restart the client after updating.)