Error ID 1919384815: can't synchronise

lhsimon

Hi,

I can't synchronise my library. The first time I've tried I had errors related to some notes (apparently because I did insert pictures inside, which I then removed) After solving this issues, synchronisation couldn't complete though, with error message "Request timed out after 60000 ms" (consequently, my library has never been totally synchronised).

Could you help me?

Thanks.

Simon

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[JavaScript Error: "Request timed out after 60000 ms"]

[JavaScript Error: "Request timed out after 60000 ms"]

[JavaScript Error: "Request timed out after 60000 ms"]

version => 5.0.87, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => fr-FR, appName => Zotero, appVersion => 5.0.87, extensions => Zotero LibreOffice Integration (5.0.22.SA.5.0.87, extension), Zotero Word for Windows Integration (5.0.14.SA.5.0.87, extension), ZotFile (5.0.16, extension), Shockwave Flash (32.0.0.387, plugin)

dstillman

Can you provide a Debug ID (different from a Report ID) for a sync attempt that fails?

Are you connecting via a proxy server, or is this a direct connection?

dstillman

Also, if you deleted the notes with images in them, did you empty the trash afterward?

lhsimon

This is the Debug ID for my last attempt : D1776939909

It's a direct connection.

Yes, I did empty the trash after deleted the notes.

Thanks.

dstillman

You still have an image in at least one note. Search for <img in All Fields & Tags mode.

lhsimon

Ok, I found the notes with images and deleted them, and now it works. Problem solved. Thank you!