Attachments not syncing completely after fresh installation (full quota)
I have used all my online free quota (300MB) on my previous computer.
After a fresh install of zotero (version 5.0.88) on windows 10, the local data directory has only 90MB and some attachments are missing. I.e. I can see them via web browser but not in the local data directory.
How do I sync the other attachments?
Bug report id: 121093911
Thanks for considering my request.
After a fresh install of zotero (version 5.0.88) on windows 10, the local data directory has only 90MB and some attachments are missing. I.e. I can see them via web browser but not in the local data directory.
How do I sync the other attachments?
Bug report id: 121093911
Thanks for considering my request.
You're getting a quota error on this computer too, so you've added files here that won't sync either.
It should still download all the files you have online even if you're at your quota, so we can look at a Debug ID for a sync attempt, but if you're at your quota and don't want to add a storage subscription, you would normally just turn off file syncing to avoid errors and wasted work during syncing.
Yes, I can open those files online.
The folder name is QPSBK48G and one of the item with problem is the NV35XGXP.
That sync attempt occourred when I clicked (locally) in an item without attachment and followed the link to the original file in the publisher site. So I re-downloaded it and added it into the item. Only after that event I looked at my online account and realise this issue.
The primary issue is to download all files since it is a fresh install. This issue occurred before I try to upload any file.
We'd still need the Debug ID I ask for above to tell you more.
Debug ID 701936840
D322702322
Can you provide another Debug ID for trying to open a file that's missing locally but available online?
I've searched for "rodrig" and try to open it. D1448360937
"all libraries" is checked;
all box are checked; and
all options that contains option "at sync time" is marked as "at sync time".
Because this attachment is not being synced, just exists online. I tried to open the parent item without the pdf.
The attachment missing locally is marked in red.
https://imgur.com/a/O9jEZaj
In your case, unless I'm missing something in your screenshot, you do appear to be missing attachments items locally, but that's extremely strange. You're saying this is a fresh sync of Zotero into a new database?
Can you close Zotero, delete zotero.sqlite from your Zotero data directory, and provide a Debug ID for a new sync that pulls down your library and ends up with items missing? (You should receive a warning that you're syncing to an empty database — that's fine.)
Thank you a lot for your help!